Terms and Conditions
We may change these terms and conditions from time to time without any given notice. Changes will apply to any subsequent orders received. Once your order has been confirmed either online or instore, we will not be able to make changes to the terms that apply to that order.
Prior to placing an order, if you have any queries or concerns, please feel free to email our Customer Service team via email@example.com. (Monday to Friday Only)
We may monitor traffic to our site and collect the following information:
The reasons for this are:
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for more personal data to stop being recorded at any time.
We may disclose your personal data in cases where we are required to by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.
We have made every effort to display, as accurately as possible, the colours of our products that appear on the website. However, the colour that you see is dependent upon on your monitor, we cannot guarantee that your monitor will accurately reflect the colour of the product on delivery.
In relation to our sizes and dimensions they are approximate, though we try to ensure they are as accurate as possible. It is up to the customer to measure and compare dimensions prior to purchasing.
We will take all reasonable efforts to ensure that all details, descriptions and prices of products are correct at all times.
We reserve the right to refuse orders where product information has been miss-published at our discretion.
Any items ordered will remain our property until we have received full payment. This applies to online, instore and finance customers.
Purchase of Products
When you place an order, either online or instore, we will send you confirmation of your order via email.
Once you have received your order confirmation email you will not be able to make any amendments to that order.
We have the right to refuse an order, which may result from the following:
If there are any issues surrounding your order we will contact you. We will take all measures necessary to keep the details of your order and payment secure. Prices are subject to change without any due notice.
Goods are subject to availability. As there is a delay between the time when the order is placed and acceptance of your order, the stock availability relating to particular items may vary. If an item becomes out of stock, we will notify and reimburse you, if you do not wish to wait.
We update our website and its content on a regular basis. On occasion our store may run special local promotions (not available on our website) or vice versa.
UK Delivery Options
We offer two delivery options for UK customers: 1) via a 1/2 Man Delivery Service and 2) via a Courier Service Provider. Charges apply to both options.
Please note that surcharge for our 1/2 Man delivery service can vary based on your Post Code area, this is out of our control and we will not be held responsible for such costs. By agreeing to our ‘Terms and Conditions’ you are also agreeing to accept additional delivery charges should your postcode necessitate these. If you are not happy with these charges you are welcome to cancel your order.
Please note that we aim to deliver your items within 2-3 weeks, this timeframe can vary if the item is out of stock or needs to be ordered in from our suppliers. Please also note that due to our delivery service providers we can only deliver within the week, and do not currently offer Saturday, Sunday or Public Holiday deliveries.
However please feel free to contact us as we may be able to deliver on such dates by special request.
For finance customers, please note that we can only deliver items to the address the finance has been registered to.
Incorrect personal details may lead to problems or delays in your delivery, so before ordering please ensure all details are correct, including:
So that we can notify you of delivery date and any problems regarding your delivery. Please note if you live in a flat or have difficult access, there will be an additional charge added to your delivery.
Products will be deemed your responsibility once they have been received by you, any loss or damage to the products shall be at your own risk. For more information on returns please read our ‘Returns & Exchanges’ section below.
Due to the prevailing culture of litigation we have to declare that we will not be held responsible for any damage to goods or property as a result of delivery beyond the threshold of your property. And we advise that any delivery via a staircase and/or upstairs in the property are at the owner’s risk.
Please ensure you are at the property on the agreed date of delivery. Should a delivery be refused or cancelled on the day of delivery and re-requested for another date, we will charge for the second delivery. On delivery, our drivers will unload and require a signature as proof of accepting that delivery.
Once items have been unpacked and assembled they will be deemed as used and will therefore become non-returnable. It is up to the recipient to ensure all measurements are correct prior to delivery. For more information on returns please see our ‘Returns’ section below.
We also ask that you are aware that our drivers are not licensed to remove any packaging left in your home as a result of your item being assembled.
Please note that we do not ship internationally, and whilst we aim to deliver to most areas in mainland UK, if you are inquiring from Channel Islands, Republic of Ireland, Isle of Wight or Scotland or Wales, we advise that you confirm with us that we are able to deliver to yourselves, prior to ordering.
For further information, including costs and estimated delivery times please contact our store via 01277231799.
Alternatively, you can collect direct from our store. If you choose this option please note that require a minimumof 24 hours’ notice prior to collection, in the form of an email or telephone confirmation, to ensure that your item has been bought over and ready for your collection. We will not be held responsible if no notice has been given upon your arrival and your item isn’t available.
We will email you when your order is ready to be collected, and it is up to you to confirm a collection date with us.
You can then collect your order at any time during the day, according to the store opening hours. For details, please see our store opening times.
If you do not collect within 48 hours of the confirmed date, due to lack of storage, the item will be returned to our warehouse and you will incur a 5% restocking fee.
When you come to collect your item please have proof of purchase and the card you paid with.
Price and Payment Options
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller.
The amount you pay will be the price indicated, plus any additional delivery charges. The delivery charges will depend on the delivery option you choose and will be indicated during the checkout process. (Please see our UK Delivery Options for more information)
We may change the advertised price of a product at any time, to include discounts or special promotional offers. The price you pay will be the price in force at the time the order was placed. We try to ensure prices shown on the website are correct at all times and in conjunction with the prices in our store.
Should such pricing error arise we will inform you if a product’s correct price is higher or lower than stated on your order, and you shall choose whether to go through with the order or cancel it.
We accept Mastercard, Visa, Switch, Maestro, Paypal, Klarna, Bank Transfer or Cash in Hand (instore only). We do not however, accept American Express or Cheques.
Please see www.paypal.comor www.klarna.comfor information on online payments.
For information on finance options, please see our ‘Finance Customers’ section below.
When shopping with us we want to give you the peace of mind of knowing you are getting the best value for money.
In the unlikely event that you find the same product cheaper elsewhere online we can offer price matching.
However, we only offer price matching under the following conditions:
Please ensure you have read and understood the terms given above before approaching us with a price match query.
Returns and Exchanges
We endeavour to provide the best customer service possible. Should an issue arise, we will make every effort to resolve the issue.
For your convenience, customers in the UK are able to return and item in store. Please ensure that you take your invoice or any additional proof of purchase. You will also require the card that was used to purchase the item. If you are not the cardholder for the item or order, they will need to be present at the time of return to store to accept the credit note. Please note we do not give refunds in store, only exchanges or credit notes. We also offer no returns on sale items, so you will not be refunded or credited.
We encourage customers to check all items prior to leaving the store, any damages or imperfections noticed after leaving will not be deemed as the responsibility of Tides Home and Garden.
In addition to our returns policy, if you have placed an order online, you have the right to cancel your order with us within 14 days of receiving the item. This right does not apply to items that have been made to the customers specification. If you cancel your order via telephone your order will be put on hold. You must confirm your wish to cancel in writing via email within 14 calendar days. Your order will not be considered cancelled until the confirmation in writing has been received.
You must take reasonable care of goods and not use them. It is your responsibility to return unwanted item back to us. You must return the items to us by post at your own cost and no later than 14 days after you sent us the cancellation confirmation email. If you are returning goods back to us we will not be responsible for potential loss or damage in transit. If the item becomes lost or damaged in transit we will not refund you.
We will refund you the price paid for the items but not the delivery charge. You will be refunded to your original method of payment as soon as possible, but in any given case we have up to 14 calendar days, of receiving your goods, to refund you.
Please note we do not accept returns on sale items. Once a sale item has been dispatched it will be deemed non-returnable. It is up to you as the customer to inform us of cancelling your order prior to dispatch where sale goods are concerned.
For more information or concerns, please search “Distant Selling Regulations” online.
If you believe an item is faulty, please contact us as soon as the fault has been spotted.
We ask that you contact us via firstname.lastname@example.org the following information:
Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be repaired or replaced we will remove the item and issue you with a refund.
Tides Home and Garden.