Please read these Terms and Conditions carefully before using this website By accessing or using our website you agree to be legally bound by these Terms and Conditions, as they may be modified and posted on our website from time to time.
Buying products on our website
To Order a Product you will need to follow the Ordering procedures set out here.
PRICE MATCH - When you shop with us we want you to have the peace of mind that you're getting the best value for money. In the unlikely event that you find the same Item cheaper elsewhere online, we'll match their price only if:
Payment is usually by credit or debit card and is taken when the Order is placed in line with the price featured at the time of purchase and any applicable Delivery charges. This is to protect us from card fraud.
You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services. You can pay for your shopping in a number of ways, whether it is on-line or over the telephone or at our showroom, in person. We accept Mastercard, Visa, Switch, Solo, Delta, Maestro or cash on collection or delivery. We do not accept cheques.
On-line and telephone order payment is processed via our secure payment system. In the case of card payments, funds are taken at point of order.
All Products depicted on this website (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Isles or Highlands.
All Products are subject to availability. If the Product you Order is unavailable, In the event that we are unable to supply the Product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. We reserve the right not to supply you at our discretion. Arranging and anticipating Delivery Our Delivery Guarantee refers to deliveries within most of mainland UK (England, Scotland and Wales) destinations. Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Isles and some areas/post codes in mainland Scotland will incur an extra Delivery charge and will possibly incur an extended lead time. Please contact us on 01992 561003 for more information
Tides Home & Garden is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means ("Confirmation") to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 60 days. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted.
Due to the nature of external contract Delivery, additional Delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional Delivery charges should your postcode/area necessitate these. We offer a one man door to door delivery, if an extra man is required, this must be arranged beforehand at an agreed extra cost to the customer. Tides Home & Garden cannot be held responsible for any damage to customers property if asked to assist with any Items taken into property. You are also agreeing to be bound by all terms and conditions that delivery companies which are associated with us abide by. These can be obtained by the companies own individual websites. Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Tides Home & Garden endeavours to deliver within 28 days, (once item is in stock) but does not accept liability for any failure to deliver within that time. It is the responsibility of the customer to make sure they take measurements of all items and that they can fit into property Tides Home & Garden cannot accept responsibility for goods that do not fit through doors. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays. Whilst we agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a Delivery problem.
When the Delivery arrives Delivery will be deemed as successfully made once the Product has arrived at the address specified. Signatures are usually required as proofs of delivery but confirmation procedures are ultimately decided by third party organisations. Products may be left at the Delivery address without the Recipient's permission except where third party suppliers require signed confirmation or the Recipient has expressly requested Products not be delivered in their absence. All goods must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk.
As a respected and honest company, Tides remain in line with health and safety requirements - and due to the prevailing culture of litigation we have to point out that we will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we have to state this.
In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept Delivery on behalf of the organisation shall be accepted as proof of Delivery.
Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt. It is the Recipient's responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 10 days of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.
Cancellations and Returns
We endeavour to provide the best Customer Service possible. Should anything go wrong, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please email us.
You may cancel your Order within 14 calendar days from the date of making the Order for any reason. If you cancel your Order via telephone your Order will be put on hold. You must confirm your wish to cancel the Order in writing via email within 14 calendar days. Your Order will not be considered Cancelled until notification in writing is received.
For items we have had to order in for collection or delivery. If you decide you no longer want items after they have arrived in store you will be liable for a 20% stocking fee deducted from the item total.
Returned items that were delivered or need collecting, the customer is liable for all delivery charges which will be deducted from the amount.
We regret we cannot accept cancellations or returns/refunds on orders that are made specifically for you or on sale items. This includes bespoke and upholstered items, wardrobes made to your specification and mattresses made to order. We are happy to amend your order during the first 14 days after the order has been placed. After this time, and when your product is in production, we cannot accept cancellation.
All items for returning must be unused and in their original packaging. We will not be able to accept any return without these requirements being met.
All damages on smaller items sent by APC Couriers must be notified to us within 72 hours of being received and signed for. We will not accept returns without the original packaging.
All damages on larger items and Mirrors must be checked and signed for before the furniture courier leaves your property. Once they have been signed for and left in your care, damages will unfortunately not be accepted.
The parcel and its contents are your responsibility until they are received back to us, therefore we recommend you use a registered, insured postal service and retain proof of postage. We are not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in it's original packaging to avoid any damage during transport back to our warehouse, so that the product arrives back in a resalable condition.
We will not accept returns without the original packaging.